Returns, refunds and support

Last updated: 19 September 2026

We want you to receive the device shown on the product page and to have a straightforward way to get help when something is not right.

If there is a problem with your order, start a support request from your Waka Tech order page. We may request photographs, videos, delivery information, or other details necessary to investigate the issue.

Customers should report delivery issues, missing items, visible damage, or material discrepancies within 48 hours of delivery so that we can investigate promptly.

Depending on the circumstances, the available remedy may include a return, repair, replacement, partial refund, or full refund.

Nothing in this policy limits any right or remedy that cannot lawfully be excluded.

Device condition (including used, refurbished, or open-box status where applicable) is shown on the product page before you pay.